Welcome to the RCB online system '

The ISO/IEC 20000 IT Service Management Certification Scheme is owned and operated by the APM Group Ltd. Organisations seeking certification are assessed by one of our authorised Registered Certification Bodies (RCBs).

Please click here for more information about how to register to become a RCB

If you are an existing RCB and you wish to submit a registration form for your clients (Certified Organisation) to appear on the ISO/IEC 20000 Certification website, or have a pre-Registration Scope Review please log in to your account using the button on the top right hand side of the screen. For help with using the system please use the following link to download the User Guide.

General Information

Guidance Points on Completing a Registration on the APM Group Online Portal

RCB Registrations or Renewals

  • For a form to be accepted it is a requirement to add the names of a minimum of 2 APMG/itSMF qualified ISO/IEC 20000 Auditors.

  • APMG hold a List of Approved Auditors – to add suitably qualified people to this list, please contact APMG for details.

Pre-Registration Scope Review

  • APMG offers a FREE service to review Scopes prior to registration.

Certified Organisation Registration

  • The Scopes of all Certificates issued by RCBs are checked by the Technical Team before the certificate is published.

  • Feedback on the scoping statement is provided by the Technical Team a maximum of three times. If the Scope has not been agreed after the three reviews, the registration application will be withdrawn and you will be charged for a Scope Review.

  • If you wish to submit the registration application again, it will be considered as a New Registration and charged accordingly.

Completing an Application

  • Use the following link to Download the User Guide: